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Meta’s content moderation disrupted by global tech outage
On Friday, a global tech outage disrupted numerous critical sectors, including airports, banks, and hospitals.
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A Meta representative responded that some external dealers that police content on Facebook owner Meta’s platforms were impacted by Friday’s global tech outage , which disabled airports, banks, and hospitals.
Impact of the Outage
On Friday, a global tech outage disrupted numerous critical sectors, including airports, banks, and hospitals. The outage also affected Meta‘s content moderation operations across its platforms, which include Facebook, Instagram, WhatsApp, and Threads.
Meta experienced a SEV1 alert—a high-priority “code red” indicating significant system issues that require immediate attention, according to a source familiar with the situation.
Statement from Meta
In response to inquiries from Reuters, a Meta spokesperson confirmed that the outage had temporarily impacted some tools used by external vendors responsible for content moderation.
“The global CrowdStrike outage earlier today temporarily impacted several of the tools used by some of our vendors. While this caused a small impact to some of our support operations, there was minimal to no impact on our content moderation efforts,” the spokesperson stated. The issues were reportedly resolved earlier in the day.
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Content Moderation Operations
Meta’s content moderation relies heavily on a combination of artificial intelligence and human review. While AI handles the bulk of the moderation tasks, human review—conducted both by Meta employees and external vendors—is crucial for assessing complex cases involving hate speech, violence, and other policy violations.
Affected Vendors
The outage particularly impacted vendors such as Teleperformance and Concentrix, which manage significant portions of Meta’s content moderation workload. According to a source, the disruption affected access to Meta’s content routing systems, SRT and HumanOps.
Teleperformance did not respond to requests for comment regarding the outage. Concentrix, however, acknowledged the situation, stating that it was actively monitoring and addressing the impacts. The company assured that its operations continued at expected levels despite the disruptions.
Conclusion
The global tech outage highlighted the interconnected nature of modern digital infrastructure and its impact on content moderation processes.
While the immediate effects on Meta’s moderation efforts were reportedly minimal, the incident underscores the challenges faced by social media platforms in maintaining operational stability during widespread technological disruptions.
